HVAC Service Questions and Answers
Straight answers about how this phone service works. Still have a question? Call (844) 469-0658.
How does this service work?
You call (844) 469-0658, tell us what kind of HVAC service you need, and we connect you with an independent local provider who can help in your area. We do not perform the work ourselves.
Who should call this number?
Homeowners who want to arrange new HVAC service such as repair, installation, replacement or maintenance. For billing, warranty or questions about work already in progress, please contact your existing provider directly.
What HVAC services can I ask about?
Air conditioning repair and service, heating repair, gas furnace repair and installation, central heating and boiler work, full system installation and replacement, maintenance, testing and inspection, and system design.
Are same-day or 24/7 appointments available?
Our phone line is open around the clock. Some providers offer same-day or emergency appointments, but availability depends on provider participation, your location, technician availability and demand, and is not guaranteed.
Will I be connected with a licensed and insured contractor?
All providers are independent businesses. It is your responsibility to confirm that the provider you hire holds the license and insurance required for the work in your area.
Where do you connect homeowners with providers?
We focus on Tennessee, Kentucky, Alabama and Southern Indiana, and we also take calls from homeowners in Arizona, California, Florida, Nevada and New Jersey. Use the ZIP checker on this page or call to confirm your area.
What information should I have ready when I call?
Your ZIP code, the type of system you have, what it is doing, and how long it has been happening. If you are planning an installation, the approximate age and size of the home also helps.
Do you give prices over the phone?
Prices are set by the independent provider after they understand the job. Ask about costs when you speak with the provider.
How do I know whether to repair or replace?
System age, repair cost, how often it breaks down and its efficiency all matter. The guide on this site walks through the decision, and a provider can give a recommendation for your home.
Is the HVAC provider an employee of this site?
No. Airvexa connects homeowners with local service providers. Providers are independent and are solely responsible for the work they perform.
Do you collect personal information?
We keep information to a minimum. Read the privacy policy for details on call handling and website analytics.